<h2>Support tickets system for MailWizz EMA</h2>

This extension adds a simple yet powerful support tickets system for your <a title="MailWizz - The Email Marketing Application" href="http://codecanyon.net/item/mailwizz-email-marketing-application/6122150">MailWizz EMA</a> powered application!<br />

<h5>FEATURES</h5>
- Support tickets and ticket replies management
- Support tickets departments management <br />
- Support tickets priorities management <br />
- Ability to decide whether to offer support only for certain customer groups <br />
- Assign users to departments for a fine graned notification system<br />
- Allow users to create support tickets for customers<br />
- Allow customers to create support tickets<br />
- Allow customers to rate user replies to tickets and the timeframe they are allowed to do it<br />
- Email notifications for users and customers when new ticket is created or new reply added<br />
- Automatically close inactive support tickets after a defined period of time<br />
- Automatically assignment of users to support tickets so that two users don't answer same ticket in same time<br />
- Ability for users/customer to close tickets when leaving replies<br />
- Smooth integration with Mailwizz transactional emails feature<br />

<h5>INSTALL in a few easy steps</h5>
- Login in the backend of your <a title="MailWizz - The Email Marketing Application" href="http://codecanyon.net/item/mailwizz-email-marketing-application/6122150">MailWizz EMA</a> powered website and navigate to Extensions menu.<br />
- Hit the upload button and select the extension archive and upload it.<br />
- Enable the extension then click on it's title to go to the extension page from where you can input your details.<br />

<h5>CONFIGURE the extension (after the above steps)</h5>
After the extension is enabled, a new menu item will be shown in the left-side sidebar, that is "Support tickets".<br />
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.<br />
<br />


<h5>REQUIREMENTS</h5>
Mailwizz EMA >= 1.3.4.5 <br />

<h5>QUESTIONS/SUPPORT</h5>
Please address any question, support ticket or any other query by using your mailwizz customer account.